Warranty Policy
The standard warranty is 2 years, with the option to extend the warranty period for an additional fee.The warranty period is calculated from the date of acceptance.
Warranty
InVisia Displays offers comprehensive after-sales support for all LED screen products. Each unit includes a 2-year warranty starting from the shipping date. During the warranty period, any malfunction caused by non-human factors is eligible for free repair or parts replacement, ensuring peace of mind for our clients.
Spare Parts Support
To support fast maintenance and minimize downtime, we provide essential spare parts — including LEDs, power supplies, receiving cards, and modules — with each shipment, based on the specific configuration of the order. This ensures clients can promptly replace faulty components without the need for additional sourcing, reducing both repair time and maintenance costs.
Replacement Guidance
To facilitate on-site maintenance, we provide clear and concise video tutorials that walk users through the replacement of key components. This empowers clients to troubleshoot and resolve issues efficiently and independently.
Remote Support
During installation and configuration, our technical team offers personalized one-on-one remote assistance. We support clients with system setup, calibration, and fine-tuning to ensure a smooth and successful project launch.
A comprehensive FAQ document is available to help users resolve common issues on their own. For more complex cases, clients can schedule remote sessions with our engineers for expert support and quick resolution.
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5th Floor, Building 9, Hengchangrong High-Tech Industrial Park, Bao'an District, Shenzhen 518128, China
hello@invisiadisplays.com