LED Display Service & Support
At InVisia Displays, we provide complete LED display service and support to ensure your project runs smoothly from start to finish. From pre-sales consultation to on-time delivery, installation guidance, and after-sales assistance, our team is committed to delivering a reliable, worry-free experience for every client.
Frequently Asked Questions
1. What Are the Pixel Options?
For our Holographic LED Displays, available pixel pitches include P2.9, P3.9, and P6.25. For other transparent LED products, please consult your InVisia sales representative.
2. What Are the Installation Methods?
Our displays support multiple installation methods, including hanging, standing, and glass adhesive mounting.
3. Can InVisia’s Holographic LED Displays Be Used Outdoors?
InVisia holographic displays are designed for indoor installation facing outward, such as shop windows. They are not intended for direct outdoor use, but are highly suitable for window display applications.
4. What Is the Maximum Width and Height of an InVisia LED Screen?
There is no limit on width. The maximum recommended height for a single screen is currently 3 meters.
5. What Do “Integrated Lamp Driver” and “Static Driving” Mean?
Integrated lamp driver means each LED pixel contains its own LED chip. Static driving refers to each pixel being driven independently rather than by dynamic scanning, resulting in more stable and consistent image quality.
6. Which Control Software Is Available?
InVisia LED displays are compatible with Novastar and Colorlight control systems.
7. What Is the Refresh Rate and IP Rating of the Screen?
The refresh rate of InVisia Holographic LED displays is 7680Hz, with an IP rating of IP20. Other product series may vary; please contact us for specific details.
8. What Is the Product Brightness?
The white balance brightness ranges from 4,500 to 6,000 cd/㎡. Brightness can be adjusted manually or automatically based on ambient lighting conditions.
9. How Is Maintenance Performed?
If a module becomes damaged, it can be easily replaced. All LED modules are identical and require no additional coding or configuration, making maintenance fast and straightforward.
10. Are Samples Available?
Yes, we offer sample module purchases, allowing you to evaluate the quality and suitability of our products with confidence before placing larger orders.
11. What is the MOQ?
No MOQ is required. You can order a single unit for testing or small projects.
12. What is the production lead time?
Standard products are typically ready within 7–14 days. Custom projects may take 25–40 days depending on size, design, and complexity.
13. What shipping methods are available?
We can arrange air freight, sea shipment, express delivery (DHL/UPS/FedEx), or door-to-door logistics based on your location, timeline and budget.
Samples / small quantities: Air shipment is recommended — faster and cost-effective.
14. What are the payment terms?
T/T (bank transfer)
15. What is the warranty period, and what does it cover?
We provide a 2-year standard warranty (extendable). Warranty does not cover damage due to improper installation, misuse, unauthorized repairs, or natural disasters.
Additional LED Display Support Services
Pre-Sales LED Display Service
- Personalized consultation to define your project needs
- Expert advice on the best transparent LED display solutions
- Accurate and timely quotations for effective budget planning
Delivery & Installation Support
Your LED display systems are delivered on time via trusted air and land logistics partners. We provide step-by-step installation tutorials and videos to ensure a seamless setup.
Tailor-Made Solutions
We design custom transparent LED display solutions for diverse scenarios — from retail storefronts and airports to museums and corporate spaces.
Maintenance & Repair Services
- Fast troubleshooting and repair support during the 2-year warranty period
- Online remote guidance from InVisia engineers
- Replacement of LED modules, power supplies, and components as needed
Customer Assistance
Have questions about your transparent LED display? Explore our FAQs or contact us directly:
Phone:
+86 190 6808 8230
Email:
hello@invisiadisplays.com
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5th Floor, Building 9, Hengchangrong High-Tech Industrial Park, Bao'an District, Shenzhen 518128, China
